FAQ's : Reservations & Logistics

The best way to book a tour is via our online booking system. You can also call to make a reservation. If you have questions, please don’t hesitate to call us at 307-690-9533. We are available by phone every day from 8am-7pm MST. You will speak with either Katie Rose, our program manager, or Chris Wheeler, our office support manager.

We are happy to accept all major credit cards with no extra fee, including American Express, Visa, MasterCard, Discover, and others. Cash is accepted as well but a credit card is required to hold the reservation.

You are welcome to call to confirm and ask questions, but it is not necessary to call us before your tour. Upon booking, we will provide you with a confirmation letter via email. Be sure to read through this letter in detail. We will also send you a reminder the day before your tour.

Absolutely! All we ask is that you join an existing tour as we do have a two-person minimum for tour departure. If your time is limited and you need to book a specific date, you can agree to pay for two seats. If others book your tour, you are only responsible for the cost of one seat. If no one else books, you can enjoy your own private tour for the cost of two seats. Alternatively, tell us a range of dates that would work for you. When others book a tour, we can call you to see if you would like to join a tour on that date.

We encourage you to make your reservation with us as soon as your travel plans and accommodations are in place as we are typically completely booked during the summer season. We do get some cancellations and have some last-minute availability, so be sure to check our availability if you are trying to tour in the next few days. You can see our live availability on our website or by calling us directly.

At the time of booking we charge a 10% non-refundable deposit. Beyond that, we have a 48-hour cancellation policy. If you cancel within 48 hours of your tour departure time, all monies are forfeited. We understand that things happen and if there are occurrences beyond your control (such as a family emergency or canceled flight) we can work with you and try to reschedule the tour.

Third-party websites, such as GetYourGuide or Viator, have their own cancellation policies that differ from ours. You must cancel your tour through them instead of us.

It is unusual but yes, we do. If we cancel, we offer a full refund. This typically only happens during the winter months when driving conditions are hazardous or visibility is extremely limited. During the summer months, we generally tour rain or shine. Afternoon thunderstorms typically pass within 30 minutes and overcast or drizzly summer days are actually quite good for viewing wildlife as lower air temperatures promote wildlife activity.

We wrote a whole blog post that should answer every question you may have about the National Park Pass. You can read our post "How to get a National Park Pass".

The most important item you can bring is a great sense of adventure! During our summer season, between June and August, we suggest a light jacket, sunglasses, a camera, a hat with good sun protection, comfortable walking shoes, any personal items, and either your park pass or money to purchase one. We have sunscreen and bug repellant available. For the remainder of the year and during the winter, we recommend multiple layers of clothing, long underwear, a wool-type hat, gloves, comfortable footwear that you don’t mind getting snowy or muddy, sunglasses, a camera, any personal items, and either your park pass or money to purchase one.

To maximize our time in the park, we prefer to meet our guests at the Home Ranch Public Parking Lot on the corner of Cache Street and Gill Street in the Town of Jackson, just one block north of the Town Square. The address is 210 North Cache Street Jackson, WY 83001. For private programs, we are also happy to arrange a complimentary hotel or private lodging pickup as long as it is within a 30-minute drive of Jackson. Locations such as Jackson Lake Lodge that are more distant from the town of Jackson will require an additional fee for picking up at that location. Either way, please tell us where you are staying in case we need to contact you through the hotel.

Yes, there are many. Lodges and visitor services are scattered throughout the park, where we can easily stop to use their facilities that have flush toilets. There are also many pit toilets throughout the park, where the cleanliness varies. While we do our best to only stop at inside flush toilets, pit toilets can work in a pinch and we are rarely ever more than 30 minutes from a facility.

Sorry, but no. There are taxis, Uber, and Lyft that operate out of the airport with fixed rates. Many of the lodging properties in the area offer complimentary airport pickups and drop-offs, as well.

Yes, we work with travel agents from all over the world. If you would like to work with us, don’t hesitate to get in touch!